retail strategy
Latest
Personal shoppers
Christopher Lord on how bespoke service is helping America’s family-owned department stores to thrive.
Connective threads
We meet the leaders of three heritage houses that are adapting to the industry’s ever-changing demands while upholding their history and time-tested values.
Ring the changes
Luxury shops can often resemble department stores. Cartier’s local approach is a jewel in its crown.
Market value
City shops have had it tough but the best have been nimble and resilient. Here’s how.
Staying in shape
Five prominent players from across the fashion sector tell us how their industry has fared over the past year – and how they have adjusted to meet new business opportunities.
Let’s talk shop
The future of retail has never seemed so uncertain – so who is staging a successful fightback and what have they learnt along the way?
A 12-point plan for making department stores worth visiting again
Department stores have been around for 150 years but their standing has slipped of late. Yet, as the best of their kind still show us, it’s a versatile format that can deliver the goods.
Calling the shots
Starting a fashion brand is hard. Making a success of it is harder. We meet six of the best leaders in the business.
Novel approach
A Japanese book distributor is espousing an unusual business model that sells not just books, but the bookshop experience itself, to bibliophiles and casual shoppers alike.
Talking shop
From Tokyo's Isetan to Bogotá's design studios, the world's most forward-thinking retailers are proving that bricks-and-mortar shopping remains indispensable — for neighbourhoods, culture and commerce alike.
