physical retail
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All the same
The times they are a changing but from personal service to the editor’s view, some things are just fine as they are.
Talking shop
From Tokyo's Isetan to Bogotá's design studios, the world's most forward-thinking retailers are proving that bricks-and-mortar shopping remains indispensable — for neighbourhoods, culture and commerce alike.
Shop
Retailers have shut up shop and moved online. These firms buck the trend, inviting customers to see, smell, hear – and try on – their wares.
Going up
Rome finally gets its own grand department store: a €250m gamble by Thailand’s Central Group that turns archaeology, ambition and 800 brands into the city’s newest must-visit address.
Core strength
Apple's retail chief on swapping fashion for tech, rebuilding a demoralised global workforce and why leadership, not gadgets, defines her tenure at the world's most valuable brand.
