customer service
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Observation
Amid economic turbulence, too many retailers have given up trying to provide decent service. But some shops know what a difference good service makes, inspiring Monocle’s retail adventures, writes Tyler Brûlé.
The shopping forecast
A special report on the state of global retail and how to go about fixing it.
Observation
We think governments wondering how to stimulate consumer spending should create a new merchant class focused on innovation, service and tantalising hungry customers. By Tyler Brûlé.
Service included
The service industry is a fast-growing driver of the economy, yet lacks highly skilled staff. Is it time for a Master of Service Administration for those in hotels, airlines and banks?
Shop flawless
In a world of disposable fashion and bad service, some stores get it right and are seeing their profits boom. We profile five retail giants that are benchmarks for other floundering businesses.
