customer experience
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Close encounters
Luxury fashion brand Mytheresa uses global get-togethers to charm its army of VIP customers.
All the same
The times they are a changing but from personal service to the editor’s view, some things are just fine as they are.
A 12-point plan for making department stores worth visiting again
Department stores have been around for 150 years but their standing has slipped of late. Yet, as the best of their kind still show us, it’s a versatile format that can deliver the goods.
Icing on the cake
Experiences, from hotels and high-end restaurants to exclusive balls and rallies (and yes, some cakes) are helping luxury brands connect with more of our lives – and stand out from the pack.
Duty calls
More people than ever are flying, which means more shoppers pondering a buy before boarding – but how can retailers rise up and meet soaring customer expecations?
Counter proposals
Whether it’s an in-store workshop or just delightful service, it’s the experience that counts when it comes to shopping. Here are three great examples.
Let’s talk shops
Is it game over for stores, malls and high streets? Not according to these developers and place-makers who believe they have the formula that makes bricks-and-mortar retail work.
